June 28, 2021
You need to free your employees from mundane, repetitive tasks, and empower them to concentrate on strategic business objectives.
Smart business initiatives use Robotics Process Automation (RPA) to achieve business benefits including great customer experience, high customer lifetime value (CLV), and increased revenue.
When applied to specific business function, RPA completes mundane, routine, and standardized tasks freeing up employee time. This results in higher productivity and value without much investment. A simple software or ‘software bot’ can help applications interpret and manipulate data, execute transactions, trigger responses, and communicate with other digital systems within a domain.
If you are still wondering where are the manifold benefits RPA can help your business with, here are some core paybacks.
Allowing robots to take over the manually-intensive work from humans has shown visible gains for the business. RPA is proven to have cut operational costs by up to 25-50%. Compared to human working hours (8-12) a day Robots can operate 24/7 and they do not need vacation or rest. Further, automation recovers the cost of the initial investment within a short period. Following this, other than the negligible maintenance and up-gradation cost it’s all about revenue.
RPA optimizes capabilities that multiply the organizational capacity. Because RPA innovation helps humans excel at what they can do best. In addition, it helps humans use robots to do repeated tasks and they can focus on more productive and strategic tasks. They can focus more on client and customer interaction, relationship management, and other such activities wherever needed for business #success.
Robots follow all rules to the dot and work tirelessly and accurately. This improves the services in processes where there is a high probability of human error. Accuracy saves the time of re-work and provides quality output. Along with maximized accuracy in the process, it adds fast implementation.
RPA speeds up processes. When your processes are fast and consistent in quality and efficiency your customer satisfaction levels will soar naturally. RPA handles many low-level customer requests without human intervention. Therefore the customer will have a better experience, those customers are having a better experience and giving you a loyal customer base.
RPA brings agility to a business’s legacy IT infrastructure – its data center, servers, and networks. They also become more responsive. Therefore, the major cost center of your business your major, the data facility becomes more effective.
Robotics is a technology that tech safe and non-invasive. It does not interfere with the core systems yet helps in the consistent performance of activities across departments at all times. By reconciling multiple systems RPA generates information to integrate all processes and makes tallying data from these efficient.
When various departments have access to error-free and accurate data from various sources it would improve the quality of analytics. This results in effective decision-making and great process execution.
Digital Business People is keeping at par with innovation and emerging technologies.
Interested to discuss more, please feel free to contact the author at email@example.com
Ashish has almost 30 years of industry experience in a wide range of business solutions primarily focusing on end-to-end customer experience management. He is the founder and CEO of Digital Business People (DBP), an omni-channel customer experience management company headquartered at Singapore with it’s development and delivery centres in India.