RPA Watch in 2021 and Beyond

July 12, 2021

2021 is the catalytic year for the hyper-automation that will soon become the newest industry standard.

Businesses are leveraging automation technology for efficiency, accuracy, and speed. According to Gartner, Robotic Process Automation (RPA) will be one of the fastest-growing IT categories in the coming years.

2021 is already seeing companies making substantial changes to their operating models to achieve the true potential of digital transformation. Data acquisition and analytics are being used for actionable insights and to adopt correct business decisions and strategy. RPA is significantly influencing these changes and is soon to become the future of automation.

What will be the future RPA?

RPA is developing to cater to the growing automation demand in the pandemic scenario which has the seed of its future growth:

Rise of SPA (Smart Process Automation) Bots

SPA bots is the integration of RPA’s structured data automation feature with pre-defined rules with the elements of machine learning (ML). With SPA, the RPA bots will efficiently use emerging technologies including Artificial Intelligence (AI) and Big Data.

RPA to evolve as the New ERP

RPA is fast becoming a part of the global system integrators (GSIs) and audit-based consulting. GSIs will function as they did with enterprise resource planning (ERP) software. RPA will be to ERP what 3D Printing is to Manufacturing.

Bridging islands of automation

In the soon to be robot-resilient market, the next-gen RPA will help with productivity, innovation, and efficiency across departments. The idea of ‘a robot for every person’ will soon become a reality. A personal digital assistant (robot) and robot deployment for business process management will flourish to support the remote working models.

Greater deployment of RPA in the Cloud

RPA on the cloud is accessible to anyone on any device with an internet connection. It orchestrates processes and workflows across the organization. The increase in online work, consultation, etc. during the pandemic is increasing RPA use in healthcare, government, banking and many other sectors. It will reduce manual errors and enable organizations to stay better compliant. The self-service features of cloud-based automation with its intuitive drag-and-drop actions and visual flow charts will no longer need technical knowledge.

Rise of Intelligent Automation (IPA)

IPA powerfully blends RPA’s rules-based automation capabilities, the sophistication of AI and the capabilities of ML. It will increase business efficiency and strategy making, open up new business approaches, diverse operations and business possibilities.

Enhance Employee Experience (EX)

The organizational spotlight is shifting towards EX in recognition of the Covid-19 related anxiety (health and economic.) RPA will help the organization boost employee morale and improve efficiency by liberating them from mundane tasks. They can learn new skills to add to organizational success.

Blending of Manual and Digital Efforts

2020 saw RPA implementation for business process automation. In 2021 humans and robots are working together. In the coming years, RPA will be integrated with Blockchain, Optical Character Recognition (OCR), and Advanced Data Analytics.

Moving towards Less Paperwork

The automation market is soon to be taken over by easy-to-deploy RPA models. It is saving millions of man-hours in 2021, with their pre-constructed functionalities. Gradually the time-consuming monotonous tasks will be done by rule- programs with no human involvement.

DBP’s RPA solutions are tailor-made. You can bank on the expertise to identify and prioritize your automation drive and be part of the great change that will soon overwhelm the market.

Interested to discuss more, please feel free to contact the author at ashish.bhalla@dbppl.com

About Ashish Bhalla

Ashish has almost 30 years of industry experience in a wide range of business solutions primarily focusing on end-to-end customer experience management. He is the founder and CEO of Digital Business People (DBP), an omni-channel customer experience management company headquartered at Singapore with it’s development and delivery centres in India.

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