Upgrade of Quadient® Inspire CCM platform

A Multinational European Insurance Giant engages Digital Business People (DBP) to upgrade Quadient® Inspire CCM platform from R11 to R15

Project Background

A large multinational insurance giant headquartered in the United States of America with its regional office in Singapore had been using an old Quadient Inspire Version 11 on the Windows platform and needed to migrate to the latest release Version 15 on Microsoft Azure private cloud. There were certain other changes made at the application architecture level to enhance the performance further. The provision was also made for the client to migrate from Automation to Scaler in near future. A total of 5 business applications in scope for upgrade and migration to the newer version.


The older version was running out of life without support from Quadient. The insurance giant was also not been able to use all the newer and enhanced features of the new version. The client had skipped several version upgrades over the years and there was a legacy system upgrade needed for an on-prem version of Quadient Inspire.

The Benefits of Migrating to the New Version

With the upgraded version of Quadient Inspire CCM Platform, the client was able to reap the benefits of newly added features of the platform which eventually resulted into creating a better customer experience. It helped the insurance giant to promote consistent branding and look-and-feel in all their communication template with better compliance with the changing statutory regulations. The upgraded version also helped the client to improve communication manageability and create faster turn-around.

“Inspire Flex R15’s streamlined, modern user interface empowers faster adoption by new users, the ability to analyze key business metrics directly in customer journey maps to promote better decision making, and more relevant communications. Inspire Flex also offers the ability to create, manage and execute cross-channel communications delivery workflows, including message distribution to WhatsApp users” Source Quadient

Improvements and Enhanced Delivery

The client had been successfully delivering all customer communications including delivery of statements to the end customers thru both traditional and digital mode, the version upgrade helped the Insurance giant to enhance its communication delivery capabilities across platforms including both traditional as well as digital. During the upgrade process to further help improve efficiency it was helped to the bank to identify which documents are redundant or similar, which documents actually are in use, and which ones can be retired. It was also ensured that templates adhere to your branding and writing standards on one side and meet statutory compliance on the other hand.

Technology Solution(s) Used

Quadient Inspire Designer, Inspire Automation, Inspire Interactive and Dynamic Communications


The project was successfully completed in 7 months with zero defect(s). Upgrade of Quadient Inspire was done from Inspire version 11.x to Inspire 15.x for Inspire Designer, Inspire Automation, Inspire Interactive and Dynamic Communications. All Quadient Inspire products were Upgraded to 15.x

Through this upgrade, the bank was able to significantly improve the omni-channel customer experience, resulting in improving their overall customer satisfaction and thus improving the Lifetime Customer Value (LCV).

About Digital Business People (DBP)

Digital Business People Pte. Ltd. is a technology outsourcing firm helping brands and businesses’ digital transformation with a key focus on omni-channel customer experience and engagement management. Founded in 2018, the company is headquartered in Singapore and has its offshore development centres in India. DBP offers a wide spectrum of solutions that include Customer Communication Management (CCM), Web Content Management (WCMS), Campaign Management, BI & Analytics, Robotic Process Automation, CRM, Application Development and Managed Services, Cloud Deployment and Management Services amongst others. The company believes that both internal and external customers connect, through future ready technology solutions are a critical component of any business. DBP’s services and partnerships are centred around this philosophy. The company has strong partnerships with some leading global companies namely SAP, Quadient, Adobe, Microsoft, Sitecore, Intense Technologies, XpertDoc, Objectif Lune, Sisense, and Dimensional Insight amongst others. DBP has been listed amongst the Top 20 salesforce consultants in Singapore and is also a member of Singapore Fintech Association. Visit https://www.dbppl.com for more information.

About the Client

The client is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, investment management, and other financial products and services to both retail and institutional customers throughout over 40 countries.

The client is the largest insurance company in the United States, with total assets amounting to approximately 1.456 trillion U.S. dollars. Principal products and services provided include life insurance, annuities, mutual funds, pension- and retirement-related investments, administration and asset management, securities brokerage services. It provides these products and services to individual and institutional customers through distribution networks in the financial services industry. The client has operations in the United States, Asia, Europe and Latin America and has organized its principal operations into the Financial Services Businesses and the Closed Block Business.

The client is composed of hundreds of subsidiaries and holds more than $4 trillion of life insurance.

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