Post production deployment, every important business application needs to be managed and maintained for it to run successfully and serve the business in the time of need. Application management starts with stabilizing the application, data optimization for sustainability and growth to meet current and future needs of your business. Thus, a proactive application management is critical to your business.
DBP provides a range of application management services to cover end-to-end support for your business applications to ensure that they remain in good health at all times. Apart from highly skilled and right resources, DBP also has a matured support model to ensure efficiency in support and maintenance of all your applications.
| Support Level | Support Name | Support Activities | Support Deliverables |
|---|---|---|---|
| Level 1 Support (L1) | Application Usage Support |
End-user support Ensuring the users work hassle free New release support |
User management User training & technical help Documentation and user manuals Activity reports |
| Level 2 Support (L2) | Application Minor Defect Support |
Break/ defect fixes Corrective and emergency support Patches management Code refactoring |
Defect fixes Minor enhancements Code refactoring |
| Level 3 Support (L3) | Application Deep Defect Support |
Enhancements/ customization Regression testing Preventive, adaptive and perfective maintenance |
Defect fixes Minor enhancements Code refactoring |