Application Management Services

Maintain your business’ critical applications with good health and ready to use when needed the most by business users.

Post production deployment, every important business application needs to be managed and maintained for it to run successfully and serve the business in the time of need. Application management starts with stabilizing the application, data optimization for sustainability and growth to meet current and future needs of your business. Thus, a proactive application management is critical to your business.

DBP provides a range of application management services to cover end-to-end support for your business applications to ensure that they remain in good health at all times. Apart from highly skilled and right resources, DBP also has a matured support model to ensure efficiency in support and maintenance of all your applications.

Support LevelSupport NameSupport ActivitiesSupport Deliverables
Level 1 Support (L1) Application Usage Support End-user support
Ensuring the users work hassle free
New release support
User management
User training & technical help
Documentation and user manuals
Activity reports
Level 2 Support (L2) Application Minor Defect Support Break/ defect fixes
Corrective and emergency support
Patches management
Code refactoring
Defect fixes
Minor enhancements
Code refactoring
Level 3 Support (L3) Application Deep Defect Support Enhancements/ customization
Regression testing
Preventive, adaptive and perfective maintenance
Defect fixes
Minor enhancements
Code refactoring

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